Front office is one of the core departments. It acts as the backbone of the hotel and  generates 50% income/ revenue from the room sales. It is one of the department which directly interacts with the guest for reservation and registration. It also take care the guest on their arrival in the hotel. The staffs in front office not only interact with the guest but also handle all the cash transaction. The staffs in this department receive the guest, handle their request and complaint if any and strike the first impression about the hotel into their minds.

Therefore, good communication and personality is required in this department. Front office department also includes the following sub departments:

  • 1. Bell Desk
  • 2. Concierge
  • 3. Travel Desk
  • 4. Reception Desk
  • 5. Reservation
  • 6. Cashier
  • 7. Business center
  • 8. Lobby Manager desk

Good front office personnel must know how to work on computers. Due to the same reason Front Office is managed by the students during their practical. Students also  learn different reservation software during their studies. Faculties assist the students to learn the software during the scheduled semester.

Skills such as complaint handling, communication, hospitality service and guest satisfaction are also part of front office curriculum.

Get In Touch with Us

Institute of Hotel Management
Catering Technology & Applied Nutrition
Sajong, Rumtek Gangtok, Sikkim

Phone Number

9434045415 , 9434103689


Affiliations & Recognitions

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